Terms & Conditions

All bookings are subject to availability and must be confirmed in writing (by email or via the BOPXI CARS platform) before they are considered accepted. A booking is only confirmed once you receive a confirmation notification or email from BOPXI CARS. We reserve the right to decline any booking at our sole discretion without obligation to provide a reason. For school transport contracts and recurring bookings, a separate written agreement will govern specific terms. These Terms & Conditions apply alongside any such agreement. You must ensure that all passenger and journey details provided are accurate. BOPXI CARS accepts no liability for delays or failed journeys resulting from incorrect information.

Prices are as quoted at the time of booking and are inclusive of all charges unless otherwise stated. Payment may be required in advance, at the time of booking, or on completion of the journey, as agreed. Online payments are processed securely via Stripe. By making a payment, you agree to Stripe's terms of service. BOPXI CARS does not store card details on its own systems. For school transport contracts, invoicing terms will be as set out in the contract agreement. Late payments may incur an administrative charge. For corporate or council accounts, 30-day payment terms apply unless otherwise agreed in writing.

Cancellations must be made by contacting BOPXI CARS directly via phone, WhatsApp, or email. — Private hire & airport transfers: Cancellations made more than 24 hours before the scheduled pickup will receive a full refund. Cancellations within 24 hours of pickup may incur a charge of up to 50% of the fare. Cancellations within 2 hours of pickup or no-shows will be charged in full. — School transport: Cancellations for individual school trips must be made before 07:00 on the day of travel. Cancellations of entire school contracts require 4 weeks' written notice unless otherwise agreed. — Recurring contracts: A minimum of 4 weeks' written notice is required to cancel a standing contract. BOPXI CARS reserves the right to charge for any journeys provided during the notice period.

Refunds for eligible cancellations will be processed within 5–10 working days to the original payment method. If payment was made by bank transfer, refunds will be returned to the originating account. BOPXI CARS is not obligated to provide a refund where a journey was cancelled by the customer within the non-refundable window, or where a no-show occurred. In exceptional circumstances (e.g. serious vehicle breakdown caused by BOPXI CARS), a full or partial refund may be offered at our discretion. All refund requests should be submitted in writing to info@bopxicars.co.uk.

For airport pickup bookings, 60 minutes of complimentary waiting time is included after the scheduled or actual flight landing time (whichever is later). Waiting time beyond 60 minutes may be charged at the applicable rate. For all other pickups, 15 minutes of complimentary waiting time is included from the scheduled pickup time. Additional waiting time beyond this may be charged. The driver will make reasonable attempts to contact the passenger if they do not appear at the agreed location within the waiting period. If no contact is made, the driver may depart and the booking will be treated as a no-show.

BOPXI CARS makes every effort to ensure drivers arrive at the agreed time. In the event of a delay due to traffic, road incidents, or other factors, the driver will make every effort to notify the passenger as early as possible. Where a driver is more than 20 minutes late and no prior notification was given, the customer may request a partial refund or credit, which will be reviewed at our discretion. BOPXI CARS accepts no liability for missed flights, trains, or appointments arising from delays beyond our reasonable control including, but not limited to, severe traffic, extreme weather, accidents, or road closures.

All passengers are expected to behave in a respectful and lawful manner towards BOPXI CARS drivers and vehicles. Abusive, threatening, or violent behaviour will not be tolerated and may result in the journey being terminated without refund. Passengers must comply with all applicable laws, including seatbelt requirements. Children must be seated in appropriate child seats where required by law. It is the responsibility of the booking party to provide appropriate child seats unless otherwise agreed in advance. Any damage caused to BOPXI CARS vehicles by a passenger will be the financial responsibility of the booking party. We reserve the right to charge for cleaning if a vehicle is soiled. We reserve the right to refuse service to passengers who are intoxicated, behaving dangerously, or acting in a manner that poses a risk to the driver or others.

BOPXI CARS carries full public liability insurance and all vehicles are licensed by the relevant local authority. Drivers hold the appropriate private hire licences. To the fullest extent permitted by law, BOPXI CARS's liability for any claim arising from a booking shall not exceed the fare paid for the journey in question. BOPXI CARS is not liable for: indirect or consequential losses; missed flights, connections, or events; loss of income or business; delays caused by third parties, traffic, weather, or events beyond our reasonable control; or losses arising from the customer providing incorrect journey information. Nothing in these terms limits BOPXI CARS's liability for death or personal injury caused by negligence, or for any matter where such limitation is prohibited by law.

BOPXI CARS accepts no responsibility for personal items left in our vehicles. Any items found will be held for up to 14 days. Passengers may arrange collection or return (at the passenger's cost) by contacting info@bopxicars.co.uk. Items not claimed within 14 days may be disposed of or donated to charity at our discretion.

School transport services are provided subject to a separate contract agreed between BOPXI CARS and the commissioning school, council, or authority. These Terms & Conditions apply to all school transport services in addition to any specific contract terms. The commissioning party is responsible for ensuring accurate pupil information, including addresses, pickup times, and any relevant medical or mobility requirements. Any changes to pupil details, routes, or schedules must be communicated in writing at least 48 hours in advance. BOPXI CARS cannot guarantee accommodation of last-minute changes. BOPXI CARS drivers assigned to school transport routes undergo all required licensing and background checks as required by law and the commissioning body.

BOPXI CARS takes safeguarding seriously. All drivers involved in the transport of children or vulnerable adults hold the appropriate DBS checks and comply with all relevant safeguarding legislation and guidance. Any safeguarding concerns observed during transport should be reported immediately to the school, the commissioning council, and BOPXI CARS management. Drivers are required to report concerns to BOPXI CARS without delay. We will co-operate fully with any safeguarding investigations conducted by relevant authorities. Pupils will not be dropped off in an unattended location unless explicitly authorised in writing by the parent/guardian or commissioning body.

BOPXI CARS uses GPS location tracking to monitor active journeys in real time. This tracking data is used solely for operational purposes including live journey monitoring, safety, and quality assurance. Driver location data is only shared with: the customer with an active booking to allow live journey tracking; BOPXI CARS administrators for operations and supervision; school or council representatives for contracted school transport oversight. Location data is retained for a limited period and is not sold to or shared with any third parties for commercial purposes. Full details are in our Privacy Policy. By using the BOPXI CARS platform as a driver, you consent to GPS location data being collected and shared as described above during active assignments. Location sharing is only active during live bookings.

BOPXI CARS reserves the right to suspend or permanently terminate a customer or driver account where there is evidence of: fraudulent activity; abusive conduct towards drivers, customers, or staff; repeated cancellations or no-shows; breach of these Terms & Conditions; or any activity that poses a risk to the safety or integrity of the platform. Where an account is suspended, any outstanding bookings will be reviewed on a case-by-case basis.

For all enquiries, complaints, or notices under these Terms & Conditions, please contact: BOPXI CARS 📧 info@bopxicars.co.uk 📞 +44 1480 584193 💬 WhatsApp: wa.me/441480584193 We aim to respond to all written communications within 2 business days.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales. BOPXI CARS reserves the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the current version. The current version will always be available on our website.